Returns and refunds policy

Returns and Refund Policy

This Returns and Refund Policy sets forth the conditions under which customers may request returns, exchanges, or refunds for products purchased through our website.

1. Timeframe for requesting returns

Our policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must be:

  • Unused.

  • In the same condition that you received it.

  • In its original packaging.

2. Non-returnable products

Certain types of products are exempt from being returned. These include:

  • Perishable goods such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary goods.

  • Hazardous materials.

  • Flammable liquids or gases.

Additional non-returnable items

  • Gift cards.

  • Downloadable software products.

  • Some health and personal care items.

3. Requirements for processing a return

To complete the return process, you must:

  • Provide the receipt or proof of purchase.

  • Do not send your purchase back to the manufacturer.

4. Partial refunds (where applicable)

In certain situations, only partial refunds will be granted, such as for:

  • Books with obvious signs of use.

  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.

  • Items not in their original condition, damaged, or with missing parts for reasons not due to our error.

  • Items returned more than 30 days after delivery.

5. Refund process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If your refund is approved:

  • A credit will automatically be applied to your credit card or original method of payment.

  • The refund will appear within a certain number of days, depending on your bank.

6. Late or missing refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Next, contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at:

Email: mldypierre1@gmail.com

7. Sale items

Only regular-priced items may be refunded.
Unfortunately, sale items or discounted items cannot be refunded.

8. Exchanges

We only replace items if:

  • The item is defective, or

  • The item is damaged.

If you need to exchange it for the same item, send us an email at:

mldypierre1@gmail.com

and send the product to the following address:

Avenida Maipú, Pedro Aguirre Cerda, RM, 8470108, Chile.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you:

  • You’ll receive a gift credit for the value of your return.

  • Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased:

  • The refund will be issued to the gift giver.

10. Return Shipping

To return your product, you should mail it to:

Avenida Maipú, Pedro Aguirre Cerda, RM, 8470108, Chile.

You will be responsible for paying for your own shipping costs for returning your item, and shipping costs are non-refundable. If a refund is approved, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.